Frequently asked Questions
Our standard delivery time for orders within the UK is 3-5 working days. For faster service, we also offer expedited delivery within 1-2 days
What is your return and exchange policy?
We all change our mind sometimes. If you would like to return your Sock Snob order for any reason, we are delighted to offer our customers a 30-day refund policy on all items; provided they are unworn and with their original packaging.
To return items, you simply have to send your items back to us to the address below, including your packing slip/order number.
Sock Snob
Unit 19c Meridian North
Meridian Business Park
Leicester
LE191WR
How long does it take you to pick & pack my order?
Orders are usually picked and packed within an hour of being received. The only delays on this come on weekends, bank holidays or if an order is placed after 2pm (UK), in which case the order would have to be shipped on the following day.
How do I change my shipping address?
If you need to change your delivery address you are welcome to contact us via support@socksnob.co.uk and we will be happy to make any amendments needed, providing the order hasn’t already been shipped.
How do I track the status of my order?
Once your order has been dispatched, you will receive an email containing your tracking details. Use this information to monitor the progress of your delivery in real-time.
Care Instructions
To keep your Socksnob socks looking and feeling great, proper care is important. Because our socks are made from different materials and designed for various uses, care instructions can vary from product to product.
Please refer to the care information provided on your specific product’s packaging for the best results. Following these instructions will help maintain the quality, fit, and performance of your socks.
If you have any questions or need further assistance, feel free to contact our customer support team!
Get in touch with us
If you have any queries in regards to your purchase please feel free to get in contact with us, we promise we will do our best to resolve your problems & answer your questions.
You can email support@socksnob.co.uk or call us directly on 0331 630 8724.
If you have a business enquiry please contact connor@socksnob.co.uk.
In both instances we will make sure to get back to you as soon as possible.