Don't worry if you change your mind.
We all change our mind sometimes. If you would like to return your Sock Snob order for any reason, we are delighted to offer our customers a 30-day refund policy on all items, provided they are unworn and with their original packaging.
About Faulty Goods
If you find an item to be faulty, please use our self managed returns portal shared below.
If you had to pay duty on the goods you are returning from our shop, you may be able to claim a refund of the duty paid from your local customs authority. You will need to show them proof of the duty you have paid and proof that the items were sent back to us. These proofs need to be processed by your local customs authority, who will then decide whether you are eligible for a return in duty paid.
For full details on our Customs policy, check out our delivery information page.
Delivery Information
When returning an item to us, please include your paperwork so that we can process the refund process as quickly as possible. If paperwork is not included in the return, your exchange or refund might be delayed. When we receive your returned item(s), we will issue a refund to the debit/credit card used to pay for your order.
Please be advised that although the majority of our items can be returned, we can only accept underwear or hosiery if they are returned unworn and in their full original packaging.
Please note that if the item is not defective, but if you still wish to return an ordered product from us after having worn it, we are only able to offer a partial refund.
If you wish to exchange an item upon making a return to us, please note that we are only able to exchange items of the same value.
E-mail: returns@socksnob.co.uk
How To Initiate A Return
Finally the easiest way to initiate a return is through our self-managed returns portal. The returns portal will talk you through the best way of returnning your items. The portal also will be able to offer all customers the best possible return method and attractive carrier rates. We understand that you may want to return your order using your own method which is also an option, but you will still need to use the returns portal to make us aware and triggerd any accepted returns.
Returns Portal URL: https://pontivia.returnless.com/en/