Shipping policy

Ordering

  • Orders are accepted only after Sock Snob sends an Order Confirmation email.
  • Customers must be 18 years or older to place an order.
  • Products are subject to availability and may occasionally be unavailable.

Pricing & Payment

  • Prices include applicable UK VAT.
  • Payment is taken when the order is placed.
  • Card details are not stored by Sock Snob.

Shipping

  • UK Standard Delivery: 2–3 working days (tracked).
  • UK Next Day Delivery: Available for eligible orders placed before the daily cut-off time.
  • Free UK Delivery: Available on orders over £35.
  • Worldwide shipping is offered, except to Russia, Ukraine, and China.
  • International customers may be responsible for customs duties or import taxes.

Order Changes

  • Shipping addresses can be changed before the order has been dispatched by contacting customer support.
  • Once dispatched, customers receive tracking information by email.

Returns & Exchanges

  • Returns are accepted within 30 days of delivery.
  • Items must be unworn, in resellable condition, and in their original packaging.
  • UK customers receive free returns.
  • Refunds are issued to the original payment method after the returned items are received and processed.
  • Exchanges are available only for items of the same price.

Damaged or Faulty Items

  • Customers should contact support before returning damaged items.
  • The company will advise on the appropriate resolution, which may include a replacement or refund.

Customer Support

Support is available via email and phone during business hours for order enquiries, delivery issues, returns, and exchanges.

Overall, Sock Snob's shopping policy is distributed across multiple policy pages rather than being published as a single document titled "Shopping Policy."